Guest Service Management


This course is designed to provide an introduction to the culture of dining room service management. Emphasis is placed on the dignity and psychology of service work, dining room organization/infrastructure, service delivery, and modeling management roles in a dining room environment. Upon completion, students should be able to demonstrate an understanding of the guest/server dynamic and apply these principles in a dining room setting.

  • Prerequisite:
  • Corequisite:
    CUL 142
Class Hours 2
Lab Hours 2
Clinic, Coop, or Shop Hours
Credit Hours 3