Medical Office Administration Technical Standards

Purpose Statement

All students in the Medical Office Administration program are expected to meet certain technical standards which are essential for the successful completion of all phases of the program, and which reflect industry requirements and standards. To verify the student’s ability to perform these essential functions, students may be required to demonstrate the technical standards below.

Meeting these technical standards does not guarantee employment in this field upon graduation. The ability to meet the program’s technical standards does not guarantee a student’s eligibility for any certification exams or successful completion of the program.


Technical Standard Definition of Standards Examples
Critical Thinking/Problem-Solving Skills Medical Office Administration students will have critical thinking skills adequate to make informed decisions that demonstrate good judgment and to independently solve routine problems.
  • Complete assignments on time, adhere to deadlines, and analyze information to come up with possible solutions.
  • Plan a meeting or conference.
  • Troubleshoot software application issues.
  • Demonstrate the ability to multi-task and adapt to and display flexibility in changing situations.
  • Perform the above skills independently.
Interpersonal Skills Ability to work collaboratively and effectively with a diverse population in a variety of settings and situations.
  • Work as a team in college classes for group work.
  • Demonstrate respect for those whose appearance, condition, beliefs, and values may conflict with your own.
  • Demonstrate sufficient emotional health to perform under stress, exercise good judgment, and promptly complete all academic work and work-based learning responsibilities.
Communication Skills Abilities sufficient for verbal and non-verbal communication encountered within the college and office environment.
  • Understand and respond to all college and workplace written and oral communications.
  • Use effective listening skills when communicating with college and workplace members.
Coping Skills Abilities are sufficient for working under stress and maintaining composure.
  • Solve personal and interpersonal problems.
  • Demonstrate ability to resolve conflicts in the college and workplace environment.
  • Ability to multitask in a stressful environment and meet deadlines.
Mobility/Motor Skills Possess good dexterity (eye and hand coordination). Sufficient gross and fine motor skills to manipulate equipment. Use of computer keyboard and repetitive keying functions. Ability to perform office functions such as sitting, standing, and working in small spaces for long periods of time.
  • Have mobility, strength, and dexterity to be able to lift at least 10 pounds.
  • Perform duties on a computer as related to records management and data entry with accuracy.
  • Use office equipment effectively.
Auditory Skills Comprehension and understanding of spoken language.
  • Place and receive telephone or video calls for conducting business.
  • Respond to instructions.
  • Respond to emergency alert systems.
Visual Skills Ability to tolerate viewing a computer screen for extended lengths of time.
  • Use computers to conduct business.
Tactile Skills

Ability to use computer keyboard, number keypad, and mouse repetitively.

Ability to operate and utilize office materials and all office equipment used daily.

  • Perform duties on a computer as related to records management and data entry with accuracy.
  • Pick up reams of paper to load into a copier or other equipment.
Environmental Abilities are sufficient to work in an active environment and tolerate environmental stressors and function safely.
  • Ability to prioritize requests and meet deadlines.
  • Ability to multitask using different operating systems.
Emotional/Behavioral Maintaining a professional appearance in an office setting. Demonstrates respect for self and others. Projects an image of professionalism and a strong work ethic. Requires the ability to adapt to changing environments and work-related challenges.
  • Represent the company with customers and must maintain professionalism in both appearance and action.
  • Exercise independent judgment to effectively solve problems and make decisions.


In the case of an otherwise qualified individual with a documented disability, appropriate and reasonable accommodations will be made unless doing so would fundamentally alter the essential training elements, cause undue hardship, or produce a direct threat to the safety of the patient or student.

Asheville-Buncombe Technical Community College is invested in full compliance with the Americans with Disabilities Act (ADA). Support Services is part of Student Services and is located in the K. Ray Bailey Student Services Center. For detailed information or to request accommodations visit Support Services. An appointment is recommended prior to enrollment in order to discuss any special concerns.