Human Resources Development (HRD)

HRD Fee Waiver Guidelines

Individuals enrolling in courses offered through the Human Resources Development (HRD) Program may be granted a waiver of registration fees if they meet at least one of the following criteria:

  1. Are unemployed;
  2. Have received notification of pending layoff;
  3. Are working and are eligible for the federal earned income tax credit;
  4. Are working and earning wages at or below two hundred percent (200%) of the federal poverty guidelines.

Introduction to Human Services Phase I

This course covers skills and strategies designed to provide employability skills training for a career in Human Services. The focus will also include preparation for the Career Readiness Certification assessment, keyboarding, customer service, NCFAST terminology, and navigation. This is a prerequisite in order to register for the Income Maintenance Caseworker Course.

Course requirements: You must pass a basic computer and keyboarding assessment prior to registration. Please call (828) 298-9023 to schedule your computer assessment at Goodwill.

Register in person after your computer assessment at Goodwill.

The class will be held at The Goodwill Training Center at 1616 Patton Avenue.

Fee: $125.00 due on the first day of class. The fee will be waived if the student meets certain Fee Waiver Guidelines for our HRD classes.


Medical Office Pathways

This class is designed for students interested in entering the field of medical office clerical support. Class topics. will focus on service skills specific to a medical office environment including the electronic medical records requirement. Introductory lessons on medical terminology, types of insurance, and confidentiality issues will also be covered. After this class, you will be able to make an educated decision about how your skills and interests will fit the Medical Office Pathways. Call Goodwill today to sign up (828) 298-9023.

Computer Basics I

Did you know that most employers only accept online applications? Want to feel more confident in your job search? This entry-level course provides a stress-free introduction to the technology and computer skills that you need in today's job market. You will learn how to do job searches on the internet, how to complete online job applications and set up an email account. While learning basic word-processing and improving your keyboarding skills, you will also learn how to create cover letters and resumes. Come learn the skill levels needed to be successful in your job search.


Computer Basics II

Building on your basic computer skills, you will continue to increase your computer knowledge through the creation of more career-related documents and forms. You will become more competent at emailing and improve your skills in navigating the Internet, and at using search engines to search for jobs and occupational information. Come and learn more about targeting your resume for specific jobs and how to keep your resume in the to-be-interviewed stack.

Job Club

Our open computer lab is where you will receive individualized job search assistance introducing you to the most current job search techniques and interviewing skills. You can work independently or with an A-B instructor on job search and career development. Computers with internet access are available for online job searches, online applications, resume creation, revision, and preparation for the WorkKeys assessment. Focus is placed on helping you gain the skills you need and on improving your confidence. Come and work at your own pace. For more information, please call (828) 398-4158, ext. 121. Located in the Eddington Center at 133 Livingston St.


Career Connections

Career Connections Employability Lab is an open computer lab where students can receive structured job search assistance to increase their success in their job search and in the workplace. The focus will be placed on resume preparation and updating, cover letters, job applications, job search, online job search, individualized career coaching, and overall encouragement. For more information, call Goodwill (828) 298-9023. Located in the Goodwill Training Center at 1616 Patton Ave.


Career Lab

In this open employability lab, you will receive individualized job search assistance introducing you to the most current job search techniques, interviewing skills, and the essential employability skills. You can work independently or with an A-B Tech instructor on job search and career development. Computers with internet access are available for online job searches, online applications, resume creation, and revision. You can also work to prepare for the WorkKeys assessment. Please call (828) 251-6200 for more information. Located in NC Works Asheville Career Center at 48 Grove St.

Guest Service Professional Certification

Guest Service Professional Certification is a comprehensive 6-hour program to train guest service-oriented line-level employees who will learn how to provide memorable customer service. Core components include invitational hospitality training which includes the seven key elements required to consistently deliver the very highest levels of guest service in all areas of the hospitality industry. Upon completion, the student will receive a certificate from A-B Tech and the American Hotel and Lodging Educational Institute for Guest Service Professional Certification. Call Goodwill to register at (828) 298-9023.


Hospitality Skills Certifications

*Maintenance Certification *Front Desk Certification *Restaurant Server Certification *Guestroom Attendant Certification *Kitchen Cook Certification

In these courses, you will learn the principles of service for a variety of hotel and restaurant venues and positions. These principles are based on the standards for high-end practices and the needs of the Asheville area’s major employers. The curriculum within each course will focus on hands-on training and demonstrations to best prepare students for the professional expectations of a variety of hospitality departments. These courses can be taken in succession or individually. Upon successful completion, you will receive a certificate/s from A-B Tech and from the American Hotel and Lodging Education Institute. Call Goodwill to register at (828) 298-9023.


Personal Care Aide

Personal Care Aides make up one of the largest and fastest-growing workforce fields in the country. The need for Personal Care Aides is projected to increase by 71% by 2020. This learner-centered class will include speakers from the healthcare field, case scenarios, small group work and other forms of interactive learning focused on the competencies that PCAs need to perform well on the job. Working environments include private homes, small residential facilities, group homes, and larger facilities. PCA duties include tasks such as assistance with bathing, dressing, grooming, cooking, and light housekeeping. Successful completers of the class are guaranteed an interview with Care Partners. For more information, call (828) 298-9023.


Take the stress out of your job search and overcome personal barriers. Discover through in-class assessments the career path that best suits you. Learn techniques for a successful interview. Explore work behavior skills that help you keep a job and advance in the workplace. Improve your basic computer knowledge and create a resume.


Working Smart

This course is designed for individuals with barriers to employment, providing them with opportunities to learn critical, work-related interpersonal skills and insights. Each lesson teaches a specific soft skill or insight in-demand with area employers. Two decades of research indicates that individuals with soft skills such as these are more attractive to employers and more successful in the workplace. For more information about this class, and when and where it will be offered, please call (828) 398-7334.


Enhancing Your Networking Skills to Land a Better Job

This training will include introductions to established and credible networking groups in our community and the benefits they offer in building your professional image as well as opening exciting job prospects. This two-day class will also include discussions based on the principals of the book, "How to Win Friends and Influence People" by Dale Carnegie. These techniques will involve learning essential conversational skills that can build important relationships and open up new career opportunities and will examine interpersonal methods for in-person, email, and social media contacts. The class will include tutorials on setting up a Linkedin account and will feature a guest speaker from a prominent networking and business relations group. For more information, call Goodwill at (828) 298-9023.


Maximizing Interview Skills

Interviewing causes everyone all over the world some anxiety, but better preparation and knowledge about the interviewing process will decrease your anxieties. This class is designed to help you curb your nervousness, feel more confident, and stand out from the crowd. You will learn how to interview from start to finish and develop a written plan of action for your job search. You will learn how to answer the new behavioral/situational type interview questions, dress for your interview, interview dos and don'ts, and tips for cover letters and resumes. Don't be left out, sign up today for the next class and get prepared to be hired.