Front Office Procedures

This course introduces a systematic approach to lodging front office procedures. Topics include reservations, registration, guest satisfaction, occupancy and revenue management, security, interdepartmental communications, and related guest services. Upon completion, students should be able to demonstrate a basic understanding of current front office operating systems, including efficient and courteous guest service. This course will also examine the management of bed and breakfast facilities and the housekeeping requirements for lodging, its operation and management, and its working relationship with the front office.