| States & Territories | Agency Name | Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - An institution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has a process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws..... |
|---|---|---|
| Alabama | Alabama Commission on Higher Education - Office of Institutional Effectiveness and Planning | For Alabama’s public institutions, contacts are posted to the Alabama Commission on Higher Education website. Alabama Commission on Higher Education's Student Complaint Process |
| ACCS Private School Licensing Division | Alabama Community College System | Complaints — *Note: Complaints for out-of-state institutions are referred to the ACCS Private School Licensure. | |
| Alaska | Alaska Commission on Postsecondary Education | Alaska Commission on Postsecondary Education | Consumer Protection & Student Complaints |
| American Samoa | can Samoa Department of Education (Utulei) | can Samoa Department of Education (Utulei) |
| Arizona | Arizona State Board for Private Postsecondary Education | Arizona State Board for Private Postsecondary Education | Student Complaint Procedure |
| Arkansas | Arkansas Department of Higher Education | Arkansas Department of Higher Education | Student Grievance Form |
| California | Bureau for Private Postsecondary Education | For institutions regulated by BPPE: Bureau for Private Postsecondary Education | How to File a Complaint For out-of-state institutions not subject to BPPE: California Department of Consumer Affairs | DCA is here to help |
| Colorado | Colorado Department of Higher Education and Private Occupational Schools | Colorado Department of Higher Education | File A Student Complaint |
| Connecticut | The Office of Financial and Academic Affairs for Higher Education | The Office of Financial and Academic Affairs for Higher Education | Student Complaints |
| Delaware | Delaware Department of Education | The Student Complaint Policy offered is only for purposes of SARA. No other student complaint policy is found on the website. |
| District of Columbia | Higher Education Licensure Commission | FAQ for Students indicates that complaints may be submitted to the HELC by "clicking here", but there is no hyperlink. A public complaint webpage was found here: Higher Education Licensure Commission | Public Complaints |
| Federated State of Micronesia | not found | |
| Florida | Commission for Independent Education-Department of Education | Florida Department of Higher Education | Concerns & Complaint Process |
| Georgia | Georgia Nonpublic Postsecondary Education Commission | Georgia Nonpublic Postsecondary Education Commission | Complaints Against an Institution |
| Guam | not found | |
| Hawaii | Hawaii Post-Secondary Education Authorization Program | For some reason, website links are routed to the homepage State of Hawaii Department of Commerce and Consumer Affairs. See the drop-down for "About", Hawaii Post-Secondary Education Authorization Program (HPEAP). From that page look at drop-down under forms to see Student Forms. The Student Complaint Process is found there. |
| Idaho | Idaho State Board of Education | Idaho State Board of Education | Student Complaint Procedures |
| Illinois | Illinois Board of Higher Education | How to Register an Institutional Complaint with the Illinois Board of Higher Education (IBHE) |
| Indiana | Indiana Department of Workforce Development | Indiana Department of Workforce Development | Office for Career and Technical Schools Scroll down the page. |
| Indiana Commission of Higher Education | Indiana Commission for Higher Education | Student Complaints | |
| Iowa | Iowa College Student Aid Commission | Iowa College Student Aid Commission | Student Complaints |
| Kansas | Kansas Board of Regents | Kansas Board of Regents | Private Postsecondary Complaint Process |
| Kentucky | Kentucky Council on Postsecondary Education | Kentucky Council on Postsecondary Education | How to File a Consumer Complaint |
| Kentucky Commission on Proprietary Education | Kentucky Commission on Proprietary Education | |
| Louisiana | Louisiana Board of Regents | Louisiana Board of Regent | Student Complaint Process/ |
| Proprietary Schools | Louisiana Board of Regents Proprietary Schools Section | Student Complaint Procedure | |
| Maine | Maine Department of Education, Office of Higher Education Services | Only SARA complaint process could be found on the higher education agency website. |
| Maryland | Maryland Higher Education Commission | Maryland Higher Education Commission | Department of Academic Affairs (Scroll down to complaint process and form pdfs.) |
| Massachusetts | Office of Private Occupational School Education | Information For Students - Office of Private Occupational School Education |
| Massachusetts Department of Higher Education | Massachusetts Department of Higher Education | Complaints | |
| Michigan | Michigan Department of Labor & Economic Opportunity | Michigan Department of Labor & Economic Opportunity | Filing A Complaint |
| Minnesota | Minnesota Office of Higher Education | Minnesota Office of Higher Education | Complaints About Private Colleges and Career Schools |
| Mississippi | Mississippi Commission on College Accreditation | Mississippi Commission on College Accreditation | Student Complaint Process |
| Commission on Proprietary School and College Registration | Commission on Proprietary School and College Registration | CPSCR Complaints | |
| Missouri | Missouri Department of Higher Education | Missouri Department of Higher Education | CBHE Policy On Complaint Resolution |
| Montana | Montana University System, Montana Board of Regents | Notification of Montana Postsecondary Educational Institution Complaint Process |
| Nebraska | Nebraska Department of Education, Private Postsecondary Career Schools | Nebraska Department of Education | Instructions On Preparing A Complaint |
| Nebraska Coordinating Commission for Postsecondary Education | Student Complaints Against Postsecondary Institutions | |
| Nevada | Nevada Commission on Postsecondary Education | Nevada Commission on Postsecondary Education | Student Complaints Against Postsecondary Institutions Note the Student Complaint under forms on right-hand side. |
| New Hampshire | Department of Education, Division of Higher Education, Higher Education Commission | New Hampshire Division of Educator Support and Higher Education | Complaint Policy |
| New Jersey | New Jersey Department of Labor and Workforce Development, Center for Occupational Employment Information | New Jersey Department of Labor and Workforce Development, Center for Occupational Employment Information | Labor Market Information Look under Information for Students for the Student Conflict Resolution Form (Complaints) |
| Office of the Secretary of Higher Education | Office of the Secretary of Higher Education | Instructions for Filing a Complaint about an Institution of Higher Education | |
| New Mexico | New Mexico Higher Education Department | New Mexico Higher Education Department | Student Complaints |
| New York | Office of College and University Evaluation | Office of College and University Evaluation | Filing a Complaint About a College or University |
| Adult Career and Continuing Education Services | Adult Career and Continuing Education Services | Student Rights | |
| North Carolina | The University of North Carolina System | The University of North Carolina System | Post-Secondary Education Complaints |
| The North Carolina Community College System (Office of Proprietary School Services) | The North Carolina Community College System | Office of Proprietary School Services | |
| North Dakota | North Dakota State Board for Career and Technical Education | North Dakota State Board for Career and Technical Education | Private Career School Complaint Procedure |
| North Dakota University System | North Dakota University System | State Authorization & SARA This complaint process appears to be applicable for institutions not participating in reciprocity through SARA as well as SARA-participating institutions. | |
| Northern Mariana Islands | not found | |
| Ohio | Ohio Department of Higher Education | Ohio Department of Higher Education | Student Complaint Information |
| Ohio State Board of Career Colleges and Schools | Ohio State Board of Career Colleges and Schools | File a Complaint | |
| Oklahoma | Oklahoma State Regents for Higher Education | Oklahoma State Regents for Higher Education |
| Oklahoma Board of Career and Technology Education | Oklahoma Board of Career and Technology Education | Student Complaints | |
| Oklahoma Board of Private Vocational Schools | Oklahoma Board of Private Vocational Schools | Students | |
| Oregon | Higher Education Coordinating Commission | Higher Education Coordinating Commission | Student Complaints |
| Pennsylvania | Department of Education | Pennsylvania Department of Education | Student Complaints |
| Puerto Rico | Puerto Rico Council on Education | Puerto Rico Council on Education Puerto Rico Council on Education | SARA Complaint Process It appears that this process can be used more broadly than to just address SARA participating institutions. |
| Republic of Palau | not found | |
| Republic of the Marshall Islands | not found | |
| Rhode Island | Rhode Island Board of Governors for Higher Education | Rhode Island Board of Governors for Higher Education | Student Complaint Procedures |
| South Carolina | South Carolina Commission on Higher Education | South Carolina Commission on Higher Education | Student Resources |
| South Dakota | Secretary of State (South Dakota Attorney General) | South Dakota Attorney General | Complaint Form - this is a broad complaint form not just to address postsecondary institutions. |
| Tennessee | Tennessee Higher Education Commission | Tennessee Higher Education Commission | Transcript Requests and Institution Complaints |
| Texas | Texas Higher Education Coordinating Board | Texas Higher Education Coordinating Board |
| U.S. Virgin Islands | not found | |
| Utah | Utah Division of Consumer Protection | Utah Division of Consumer Protection | Complaints |
| Vermont | Vermont State Board of Education | Vermont State Board of Education | Complaint Resolution of Postsecondary Schools |
| Virginia | Private & Out-of-State Postsecondary Education, State Council of Higher Education for Virginia | State Council of Higher Education for Virginia | Student Complaints |
| Washington | Washington Student Achievement Council | Washington Student Achievement Council | Student Complaints |
| Washington Workforce Training and Education Coordinating Board | Washington Workforce Training and Education Coordinating Board | Resources for Students | |
| West Virginia | West Virginia Higher Education Policy Commission | West Virginia Higher Education Policy Commission | Student Complaint Process |
| West Virginia Council for Community & Technical College Education | West Virginia Higher Education Policy Commission | Student Complaint Process | |
| Wisconsin | Wisconsin Educational Approval Board | Wisconsin Educational Approval Board | File a Complaint |
| Wyoming | Wyoming Department of Education | Wyoming Department of Education |